How to get support

This article will assist you on how to manage articles on Zoho helpdesk. 

You can follow the steps below.

 

If you want to submit a new ticket via the SOKO District website follow Step 1 - 5

If you want to submit a new ticket via the SOKO Helpdesk and Support Portal follow Step 6 – 12

If you want to access the SOKO District Knowledge-base, visit SOKO District Support Portal

 

To submit a support ticket on the SOKO District website

 

Step 1: Visit the SOKO District website

Step 2: Click Support at the bottom of the page. 

Note: A new page will open. 

Step 3: To create your ticket, select one of the options under the Choose your ticket to submit heading. 

 

Note: If your issue is not listed here, click Submit a ticket. 

 

Step 4: To finalise your ticket, enter your contact details and give us a brief description of your question or the issue you’ve encountered. 

Step 5: Click the Submit ticket button. 

Note: For trading retailer specific support requests, you will be asked to log in with your registered SOKO District credentials before you can submit your support ticket.  

Note: Your ticket is now successfully submitted, and a ticket number allocated to your request. Please reference this ticket number in all communication to the SOKO District team. 

 

To submit a support ticket on the SOKO District online platform 

 

Step 6: Visit the SOKO Helpdesk and Support Portal

Step 7: Click Home at the top of the page.  

​

Step 8: Click the Submit a ticket button at the bottom of the page. 

Step 9: To create your ticket, enter your contact details, ticket information and enter a short description of your question or issue you’ve encountered. 

Step 10: To attach a file or images, click on the Attach a file icon and upload you content. Note the maximum allowable file size. 

Step 11: Enter the text displayed in the Captcha. 

Step 12: Click the Submit button. 

Note: Your ticket is now successfully submitted, and a ticket number allocated to your request. Please reference this ticket number in all communication to the SOKO District team. 

Note: To view progress on your tickets, register on the SOKO District Support portal to view your complete ticket history.

• Related Articles

• How to sign up on the SOKO Helpdesk and Support portal

  This article will detail how to register and create a Support portal profile. Follow the below steps.              Step 1: Visit the SOKO District support portal and click Sign Up at the top of the page.                 Step 2: Create your ...

• How to login on the SOKO platform

  This article will detail how to login to your profile on the SOKO District platform. You can follow the steps below.   Note: If you have not yet created your profile, you will need to do so first.             Step 1: Visit the SOKO District Website ...

• SOKO's T's & C's and where to find it

  This article will assist in navigating the website to find the SOKO District’s detailed terms and conditions.  You can follow the steps below.               Step 1: Visit the SOKO District Website.              Step 2: Scroll to the bottom of the ...

• How to nominate or recommend a brand

  This article will detail how to nominate a brand. Follow the steps below. Step 1: Visit the SOKO District Website and click on Contact us at the top of the page. Step 2. Enter the nominated Brand’s details and your personal details. Step 3: Select ...

• How to view your products and inventory on the SOKO platform

  This article will detail how to view your products and inventory on the SOKO Platform. You can follow the steps below. Step 1: Go to the SOKO District website and click on Log in at the top of the page. Step 2: Enter your registered SOKO District ...